_{Manmath Jewels (Manmath Enterprises Pvt. Ltd.)}

At Manmath Jewels, we want you to love what you wear. If something isn’t right, we’re here to help with a fair and transparent return and exchange process.

_{1. Return Window (7 Days)}

We offer returns within 7 days of delivery for eligible products, provided the item is unused and in original condition.

To request a return, please email us at sales@manmathjewels.com within 7 days of receiving your order.

_{2. Eligibility for Returns}

A product is eligible for return only if:

It is unused, unworn, and unwashed

It is returned in original packaging (box, pouch, invoice, tags, certificates if any)

The product is free from scratches, damage, alterations, or tampering

The security seal / barcode (if applicable) remains intact

📌 For hygiene and product integrity reasons, worn or damaged jewellery cannot be returned.

_{3. Exchange Policy (Size/Fitting Issues)}

We offer exchange only in cases of size or fitting issues, subject to stock availability.

Exchange requests must be raised within 7 days of delivery

Exchange is allowed only once per order

The item must meet the eligibility conditions above

_{4. Non-Returnable Items}

The following items are not eligible for return or refund:

Customized or personalized jewellery

Made-to-order items

Items purchased during special clearance sales (if marked as non-returnable)

Products showing signs of wear, alteration, or tampering

_{5. Refund Options}

Once the returned product passes inspection, customers may choose either:

Refund to the original payment method, or

Store credit of the same value (usable on future purchases)

Refunds are processed within 7–10 business days after return approval.

_{6. Return Pickup & Shipping Charges}

Return pickup may be arranged depending on serviceability

Shipping or handling charges (if any) are non-refundable

If return pickup is not available, customers may be requested to self-ship the product securely

_{7. Damaged or Wrong Product Received}

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Unboxing video (recommended)

Clear photos of the product and packaging

We will investigate and offer a replacement or refund as applicable.

_{8. Fraud Prevention & Inspection}

As silver jewellery is a high-value category, all returns undergo a strict quality inspection.

Returns may be rejected if:

The product is swapped or altered

Stones are missing or replaced

The item shows signs of use or damage

In such cases, the product will be shipped back to the customer without refund.

_{9. Contact Information}

Manmath Enterprises Pvt. Ltd.
2^nd Floor, Rameshwar Jewellers, 

Plot No A59–60–61–68–69, Paras Society,
Katargam Road, Surat – 395004, Gujarat, India
Email: sales@manmathjewels.com
Customer Care: +91 8000 30 30 90